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SHIPPING POLICIES
FREE SHIPPING on all US Orders! And $6.00 International Shipping
RETURN POLICIES
Whitewater Flies offers a 10 day money back guarantee on all purchases. Refund will be for current market value unless this value is more than the original purchase price, less shipping charges. A RMA number must be obtained before return will be accepted. Product must arrive at Whitewater Flies in resalable condition, within 10 days of ORIGINAL INVOICE DATE in order to receive refund. NO EXCEPTIONS. If item is received in a non-resalable state, then a 15% restocking fee will apply. Whitewater Flies will not refund extended warranty charges on any item, for any reason. After 10 days no refunds will be made.
No returns will be accepted without a RMA number. To obtain an RMA number call 201-230-5455. You may be asked to speak with a member of our staff before a RMA number will be issued. To avoid a restocking fee all products must be returned in a resalable condition and any other accessories applicable to returned product. If product is returned incomplete or damaged a 15% restocking fee will be applied, figured on the original purchase price. Whitewater Flies MUST receive RMA items within 10 days of issue of RMA number. When returning product, customer must properly package and insure package for ground shipment. If product was found to be defective, Whitewater Flies will refund ground-shipping charges once Whitewater Flies receive the product. If product is not found to be defective, Whitewater Flies will refund no shipping charges incurred by customer and a 15% restocking fee will apply.
Individually purchased items are subject to a 15% restocking fee if returned as defective and later found to not be defective.
If you wish to have items cross-shipped, then customer will have to supply a valid credit card number. No charges will be made to card if Whitewater Flies receive RMA merchandise within 10 days of RMA number issue.
Shipping
Whitewater Flies is not responsible for items damaged or lost in transit, to or from, Whitewater Flies, this includes international shipments, once your order leaves our hands it is the customer's responsibility. These items are first referred to the company that delivered them and after a claim has been filed and paid then items will be replaced accordingly. This claim needs to be initiated within 72 hours of receipt of merchandise.
We do not ship orders COD.
International Shipments:
Whitewater Flies ships internationally to almost any country in the world. We ship via US Postal Service. A street address is required for all deliveries. International shipping prices are quoted in U.S. dollars and must be prepaid in U.S. funds. Your order may be subject to import duties and taxes. The US Postal Service will charge the package recipient all applicable duty, taxes, and/or brokerage fees at time of delivery. These charges are the responsibility of the buyer. Please contact your local customs office for more information regarding these charges. |
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