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Terms and Conditions

FREE SHIPPING on all US Orders over $25! And $12.00 International Shipping.

  Return Policies Whitewater Flies offers a 10 day money back guarantee on all purchases. Refund will be for current market value unless this value is more than the original purchase price, less shipping charges. A RMA number must be obtained before return will be accepted. Product must arrive at Whitewater Flies in resalable condition, within 10 days of ORIGINAL INVOICE DATE in order to receive refund. NO EXCEPTIONS. If item is received in a non-resalable state, then a 15% restocking fee will apply. Whitewater Flies will not refund extended warranty charges on any item, for any reason. After 10 days no refunds will be made. No returns will be accepted without a RMA number. To obtain an RMA number call 201-230-5455. You may be asked to speak with a member of our staff before a RMA number will be issued. To avoid a restocking fee all products must be returned in a resalable condition and any other accessories applicable to returned product. If product is returned incomplete or damaged a 15% restocking fee will be applied, figured on the original purchase price. Whitewater Flies MUST receive RMA items within 10 days of issue of RMA number. When returning product, customer must properly package and insure package for ground shipment. If product was found to be defective, Whitewater Flies will refund ground-shipping charges once Whitewater Flies receive the product. If product is not found to be defective, Whitewater Flies will refund no shipping charges incurred by customer and a 15% restocking fee will apply. Individually purchased items are subject to a 15% restocking fee if returned as defective and later found to not be defective. If you wish to have items cross-shipped, then customer will have to supply a valid credit card number. No charges will be made to card if Whitewater Flies receive RMA merchandise within 10 days of RMA number issue. Shipping Whitewater Flies is not responsible for items damaged or lost in transit, to or from, Whitewater Flies, this includes international shipments, once your order leaves our hands it is the customer's responsibility. These items are first referred to the company that delivered them and after a claim has been filed and paid then items will be replaced accordingly. This claim needs to be initiated within 72 hours of receipt of merchandise. We do not ship orders COD. International Shipments: Whitewater Flies ships internationally to almost any country in the world. We ship via US Postal Service. A street address is required for all deliveries. International shipping prices are quoted in U.S. dollars and must be prepaid in U.S. funds. Your order may be subject to import duties and taxes. The US Postal Service will charge the package recipient all applicable duty, taxes, and/or brokerage fees at time of delivery. These charges are the responsibility of the buyer. Please contact your local customs office for more information regarding these charges. Copyright and Trademark Notice otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2011, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Links  by 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Multiple Product Orders  by 
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Order Acceptance Policy  by 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Whitewater Flies reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Conditions  by 
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Whitewater Flies signs them or not. We reserve the right to make changes to this site and these Conditions at any time

Out-of-Stock Products  by 
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM  , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Privacy  by 
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Sites  by 
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.

Taxes  by 
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Typographical Errors  by 
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price